Refund policy

RETURN & REFUND POLICY

OUR POLICY

We want you to be confident in every VOLT purchase.

VOLT accepts eligible returns within 7 days of delivery, subject to the conditions below.

This policy applies to purchases made directly through the official VOLT website.

Nothing in this policy limits any rights you may have under applicable South African consumer law.

7-DAY RETURNS

If you change your mind about your purchase, you may request a return within 7 days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unworn and unused

  • Be in its original condition

  • Show no signs of wear, scratching, damage or alteration

  • Include all original packaging, tags, protective materials and accessories supplied with the item

  • Be accompanied by valid proof of purchase

VOLT reserves the right to inspect all returned items before approving a discretionary return or exchange.

Items that do not meet the return requirements may be declined, except where the customer has a statutory right to return the item under applicable law.

RETURN SHIPPING

For change-of-mind returns, the customer is responsible for the cost of returning the item to VOLT.

We strongly recommend using a trackable and insured courier service.

VOLT is not responsible for returned parcels that are lost, damaged or not delivered to us while being transported by a courier arranged by the customer.

If an item is confirmed to have been supplied incorrectly, damaged on arrival or defective in circumstances where VOLT is responsible for the return cost under applicable law, VOLT will arrange or reimburse reasonable return delivery costs as required.

HOW TO REQUEST A RETURN

To request a return:

  1. Email info@voltjewellery.co.za within 7 days of receiving your order.

  2. Include your order number and the item you would like to return.

  3. Where relevant, include photographs showing the condition of the item.

  4. Wait for return instructions from VOLT before sending the item back.

  5. Package the jewellery securely using the original packaging where possible.

Sending an item back without first contacting VOLT does not automatically mean the return has been accepted.

REFUNDS

Once your return has been received, VOLT will inspect the item.

If the return is approved, the applicable refund will be processed to the original payment method.

Please allow reasonable processing time after the returned item has been received and inspected. Your bank or payment provider may require additional time before the refund appears in your account.

VOLT is not responsible for delays caused by banks, card issuers or payment providers after a refund has been processed.

Unless required otherwise by law, original delivery costs, additional delivery upgrades or other non-refundable service charges are not refundable on change-of-mind returns.

EXCHANGES

Eligible items may be exchanged within 7 days of delivery, subject to:

  • The return conditions above

  • Product availability

  • Successful inspection of the returned item

An exchange is not reserved or guaranteed until confirmed by VOLT.

If the requested replacement is unavailable, VOLT may offer an alternative product, store credit or refund, as appropriate and subject to applicable law.

Any price difference between products may need to be paid or refunded before the exchange is completed.

DEFECTIVE OR DAMAGED PRODUCTS

Your 7-day change-of-mind return period is separate from your rights relating to defective goods.

If you believe your VOLT jewellery has a manufacturing defect, arrives damaged or does not meet the quality standards required by applicable South African consumer law, contact:

info@voltjewellery.co.za

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the problem

VOLT may reasonably inspect the product in order to determine the nature and cause of the reported defect.

Where the product qualifies as defective under applicable consumer law, the remedies available to you will be handled in accordance with those statutory rights.

THE VOLT LIFETIME WARRANTY

VOLT jewellery is backed by our Lifetime Warranty, in addition to any statutory rights available to you under South African law.

The VOLT Lifetime Warranty is intended to cover qualifying manufacturing and material defects arising during normal use.

Depending on the circumstances, a qualifying warranty claim may result in the item being repaired or replaced.

After any applicable statutory refund period has expired, the Lifetime Warranty does not automatically entitle the customer to a cash refund.

Warranty claims are assessed individually by VOLT.

The Lifetime Warranty may cover:

  • Manufacturing defects

  • Failure of components caused by a manufacturing fault

  • Qualifying defects in the jewellery's construction

  • Qualifying premature failure of the PVD finish under normal use

The Lifetime Warranty does not cover:

  • Loss or theft

  • Lost jewellery

  • Lost components caused by misuse

  • Accidental damage

  • Scratches, dents or surface marks caused through normal wear

  • Damage caused by excessive force

  • Bent, crushed or intentionally damaged jewellery

  • Damage caused by misuse or improper care

  • Damage caused by unauthorised repairs or alterations

  • Damage caused by exposure to harsh chemicals or substances outside normal intended use

  • Damage caused by failing to follow reasonable care instructions

  • Cosmetic changes that constitute reasonable wear and tear rather than a product defect

The Lifetime Warranty applies to genuine VOLT products purchased directly from VOLT or an authorised VOLT retailer and may require proof of purchase.

VOLT reserves the right to inspect the jewellery and determine whether the issue qualifies under the Lifetime Warranty.

Where appropriate, VOLT may replace a qualifying item with the same product or, if that product is no longer available, an equivalent or reasonably comparable product.

NORMAL WEAR AND TEAR

Jewellery is subject to physical contact and wear during everyday use.

Minor scratches, marks, changes in surface appearance or other cosmetic changes that reasonably result from normal use are not necessarily manufacturing defects.

The existence of VOLT's Lifetime Warranty does not mean that every form of wear, damage or cosmetic change qualifies for a free replacement.

INCORRECT ITEMS

If VOLT sends you an item different from the item you ordered, contact us as soon as possible at info@voltjewellery.co.za.

Please include your order number and photographs of the item received.

Once confirmed, VOLT will arrange the appropriate return and provide the correct item where available.

If the correct item is unavailable, an appropriate refund or alternative will be offered.

You will not be required to pay reasonable return delivery costs for an incorrect item supplied by VOLT.

ORDER CANCELLATIONS

If you would like to cancel an order, contact us as soon as possible.

We will attempt to cancel the order before fulfilment, but cancellation cannot be guaranteed once an order has entered processing or has been handed to our courier.

Once an order has been dispatched, the applicable return provisions will apply.

ITEMS PURCHASED DURING PROMOTIONS

Unless otherwise stated, promotional or discounted products remain subject to applicable South African consumer law.

Any voluntary return or exchange offered by VOLT beyond your statutory rights may be subject to the specific conditions of the promotion.

PROMOTIONAL, COMPETITION AND COMPLIMENTARY ITEMS

Products supplied free of charge as part of a competition, giveaway, promotional campaign, influencer arrangement or complimentary gift are generally not eligible for a cash refund.

Where such an item is defective, VOLT will assess the matter in accordance with applicable law and any relevant promotional or warranty terms.

Where a free gift formed part of a qualifying purchase and the original purchase is returned, VOLT may require the promotional gift to be returned with the order where permitted by law.

SUSPECTED ABUSE OR FRAUD

VOLT reserves the right, to the extent permitted by law, to refuse voluntary returns, exchanges or warranty claims where there is reasonable evidence of:

  • Fraud

  • Deliberate product damage

  • Misuse of the returns process

  • Repeated abusive return behaviour

  • False or misleading information

  • Product substitution

  • Returning an item other than the genuine product originally purchased

This does not remove any statutory rights a customer may have under applicable South African law.

PROOF OF PURCHASE

VOLT may require reasonable proof of purchase before processing a return, exchange or warranty claim.

This may include:

  • Order number

  • Order confirmation

  • Receipt

  • Customer details associated with the original purchase

CONTACT VOLT

For returns, exchanges, refunds or warranty claims:

Email: info@voltjewellery.co.za

Please include your order number when contacting us.

We aim to respond to customer enquiries as quickly as reasonably possible.

SOUTH AFRICAN CONSUMER RIGHTS

This policy is intended to operate alongside the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and other applicable South African legislation.

Where applicable legislation gives a consumer rights or remedies that cannot legally be excluded or restricted, those rights will apply regardless of anything contained in this policy.