Shipping policy

SHIPPING POLICY

Last updated: 1 September 2026

FREE SHIPPING ACROSS SOUTH AFRICA

VOLT offers free nationwide delivery on all orders within South Africa.

There is no minimum order value required.

DELIVERY TIME

Orders are typically delivered within 2–4 business days after dispatch.

Business days exclude weekends and South African public holidays.

Orders to remote or outlying areas may occasionally take longer.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, high-volume periods or other circumstances outside VOLT's reasonable control.

ORDER PROCESSING

We aim to process and dispatch orders as quickly as possible, generally by the next available business day.

Once your order has been dispatched, you will receive tracking information where available so you can follow your delivery.

DELIVERY ADDRESS

Please ensure that your:

  • Delivery address

  • Contact number

  • Name

  • Postal code

are entered correctly when placing your order.

VOLT cannot guarantee that an address can be changed once an order has been dispatched.

If incorrect or incomplete information supplied by the customer results in a failed delivery or the parcel being returned to VOLT, additional delivery costs may apply before the order can be sent again.

COURIER DELIVERY

VOLT uses reputable courier partners to deliver orders throughout South Africa.

Courier delivery times may vary depending on your location and circumstances outside our reasonable control.

Although we will always assist where possible, delays caused by the courier do not automatically entitle an order to cancellation or compensation, except where applicable South African law provides otherwise.

FAILED DELIVERY

Please ensure someone is available to receive your order at the delivery address.

If delivery cannot be completed, the courier may:

  • Attempt delivery again

  • Contact you directly

  • Arrange collection

  • Return the parcel to VOLT

If a parcel is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or failure to collect the parcel, reasonable additional delivery charges may apply before re-dispatch.

LOST OR DAMAGED PARCELS

If your parcel is lost or damaged before it is successfully delivered, please contact us as soon as possible at:

info@voltjewellery.co.za

Include your order number and any relevant photographs or information.

We will investigate the matter with the courier and provide the appropriate resolution in accordance with our policies and applicable South African consumer law.

DAMAGED ITEMS

Please inspect your order once it arrives.

If your VOLT jewellery arrives damaged, defective or incorrect, contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

We will assist you in accordance with our Return & Refund Policy and Lifetime Warranty where applicable.

DELIVERY AREA

At present, VOLT's standard shipping service covers addresses within South Africa.

Free nationwide delivery applies to eligible South African delivery addresses.

CONTACT VOLT

For questions regarding your delivery or order:

Email: info@voltjewellery.co.za

Please include your order number so we can assist you as quickly as possible.